The organisation usually conducts events such as these to get to know the locals, and understand what locals want in an aged care service.

But chief executive officer Sue Thomson said COVID-19 restrictions made it too difficult to hold the event when the transition from Mackellar Care Services occurred on Wednesday.

"We're currently working on a schedule for what 2021 looks like because ... it takes time to plan that because our executives attend as well as our board," Ms Thomson said.

"We've got to coordinate all that timing and have advance notice to let the communities know so they have heaps of time to work out their attendance schedule."

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Ms Thomson said the transition had been "hectic" because "there's a lot work to do with communication, residents, and families".

However, she said the organisation's main focus was to make sure that the service delivery was not interrupted to the residents.

"We're gradually meeting with a whole range of stakeholders to talk to them about the transition and what their needs are to make sure we meet those needs in general," Ms Thomson told the NVI.

"Usually with a transition like this, it takes a good 12 months to move through and change processes from the way they've previously done them to the way we want them to continue to do."

The chief executive officer noted that everyone had been "really cooperative" with the transition.

"The staff seem really happy and welcoming which is really great because it's always difficult for staff to come to terms with new faces and new ways of doing things but we take all those processes really slowly," she said.

"We're moving through and talking individually with all of [the residents] and that allays any fears so they know there's not going to be any massive changes."