Gunnedah is set to undergo an aged care overhaul when McLean Care becomes the custodian for Mackellar Care Services next week.
The handover will occur next Wednesday, July 1, where McLean Care chief executive officer Sue Thomson will take charge of operations.
It will also see the aged care organisation re-branded to McLean Care Mackellar, with the Mackellar name still in place to "honour the legacy of the work that has been done since 1991".
Ms Thomson said her team was "very focused on ensuring people in rural areas aren't disadvantaged" and was looking forward to serving the Gunnedah community.
"We saw this as an opportunity to maintain this asset for Gunnedah," she told Australian Community Media.
"We'll be making sure that services like Mackellar Care remain in Gunnedah as a community asset so people that live in rural areas don't become disadvantaged as they get older, that's our focus."
Mackellar Care chief executive officer Wayne Snelson said the decision was made after the company encountered numerous issues.
"Faced with ongoing sector challenges, increasing costs of operating, and complying with the new quality standards as a stand-alone provider, the new unified organisation, under the guidance and leadership of McLean Care's board and chief executive officer, will ensure the future security of our residents, their families and staff," said Mr Snelson said.
Mr Snelson said under normal conditions, McLean Care would host a community forum for locals to learn more about its workings as an organisation, but due to current COVID-19 restrictions, it had to be postponed.
There's not much change but it's adding value to service deliveryMcLean Care chief executive officer Sue Thomson
But Ms Thomson said the company would still be liaising with residents, their families and the wider community over the next 12 months.
"We'll be engaging with [them] to understand what their expectations of service delivery are and how in the future we can meet those needs," she said.
"There's not much change but it's adding value to service delivery."
Staff currently employed in the direct care workforce have been issued letters of offer to remain employed under the new banner, but Ms Thomson said some staff were not offered employment so as to not "duplicate resources".
"There are some people who haven't been offered employment and that's obviously in the back of house operations like admin, because we clearly have those systems in place," Ms Thomson said.
She said this was because McLean Care already has administration staff to move over into the current roles.
During the transition there will be no disruption or alteration to services.