Telstra users in Narrabri affected by recent outages may receive compensation for the inconvenience it caused.
Telstra's regional general manager Mike Marom said the company considered "any requests for compensation on a case-by-case basis".
"Any impacted customers who believe they have a case for compensation should contact Telstra on 13 22 00 and request a compensation assessment form," Mr Marom said.
Customers in Narrabri experienced the outage from Tuesday morning until Thursday at midday, and were unable to make or receive calls, use the internet, or use EFTPOS and ATM facilities.
"A hardware issue occurred at Telstra's Narrabri mobile base station on Tuesday, causing a loss of 3G and 4G mobile coverage in the Narrabri area. There was no impact to fixed line services," Mr Marom said.
"Unfortunately the issue proved difficult to resolve and required the replacement of some equipment and a restart of the site."
One23 Cafe and Restaurant owner Alisa Manton said the outage was "a nuisance to business".
"We were unable to trade at all for a significant period of time due to the outage, and had to turn away customers who didn't have ready access to cash," Ms Manton said.
"We understand that it was out of the ordinary for it to occur, and it did happen to every business in town, so people were aware and were more patient and understanding."
Telstra will continue to monitor the site in the coming days to ensure there were no more issues.